Building Custom Solutions
At Happy Cog, we have worked with restaurants from 1 location to 50 locations with platforms such as Toast, Aloha, LevelUp, and Olo, integrating POS and KDS systems so the orders/customer data are all synced. In short, we are the ones to call when you want all of your systems talking to each other.
We work with our clients to create personalized solutions. Building on prior successes, we analyze our clients’ needs and seek resolutions from a user’s point of view. In the restaurant industry, we ask: what do restaurant customers expect? What improves your guest experience from start to finish?
Some restaurants may focus on delivering quality food in a short period of time or rewarding loyal customers. Others may have guests that are guided along a specific journey. Common frustrations in restaurants stem from using different systems for different functions, particularly when it comes to accounting and administration. When your POS is integrated properly with these disparate systems, all restaurant operations from front-of-house to back-of-house and beyond can be streamlined to help your business run smoothly.
Experts at Integrating Different Systems
Connecting vastly different systems is the key to a smooth POS integration. Integration between POS terminals, kiosks, kitchen systems, tablets, mobile POS, loyalty programs, security cameras, gift card processing, and more opens up capabilities you may not have even thought were possible. By integrating all your devices, you’ll be making the most of your technology and optimizing your workforce. With an integrated POS system you can:
Save Time and Effort. No matter what your role is in the restaurant, an integrated system allows you to complete your daily tasks quickly in one centralized location.
Go Mobile. By harnessing modern options such as apps, tableside ordering, digital receipts, and mobile-friendly online ordering that goes straight to the kitchen, guests can order and pay quickly on the platforms they use most.
Sync Any Changes. In the fast-paced world of restaurants, any modifications need to be made on the fly. An integrated system syncs all changes to the necessary devices, resulting in a better guest experience.
Improve Kitchen Efficiency. A custom kitchen display system (KDS) that shows ticket status, routes tickets to correct stations, and tracks order time will result in kitchens that run smoothly and efficiently.
Enhance Your Guest Experience Based on Data. Utilizing CRM software, guest data is collected at the point of sale. When this data is integrated with a loyalty program, guests can be tracked both as a whole and individually. This data can then be used to enhance and customize your guests’ experience.
Target Your Marketing Campaigns. With the information you’re learning about your guests, you can target marketing campaigns around what your guests are eating and drinking at what times, resulting in more successful campaigns.
View Reports to Improve Your Bottom Line. With an integrated system at the heart of your restaurant, reporting capabilities will become invaluable. From cutting costs to tracking and organizing sales, you will be able to make smarter adjustments based on reports in order to eliminate unnecessary spending and improve your bottom line.
Looking for a comprehensive system overhaul? Check out the unique solution we created for the 30-location fast casual restaurant &pizza, featuring a custom hardware platform that incorporates a Kitchen Display System (KDS) we built that integrates with all their other systems: Olo, LevelUp, Homer, Toast, Aloha, and more.